What we can help with
Common support topics our team handles
Easy Setup Process
Pair your camera with the TOWSEN app step by step.
Wi-Fi Connectivity Troubleshooting
Fix offline devices and unstable connections.
Battery Performance Optimization
Get 4–6 months of operation on a single charge.
Cloud Storage Setup & Management
Plans, playback, auto-renewal and service restore.
Motion Detection Calibration
AI-powered sensing that reduces false alerts.
Firmware Updates & Maintenance
Keep your devices up to date and running smoothly.
Mobile App Configuration
Notifications, sharing, account and app settings.
Network Security Best Practices
Protect your cameras and footage with confidence.
Technical support
Our support team provides expert assistance for all aspects of your security camera system. From initial setup to advanced troubleshooting, we're here to ensure your system operates at peak performance.
Get in touch
Multiple ways to reach our technical support team
Email support
Send detailed inquiries to our technical team
Response time
Typical response within 24 hours · Business days: Mon–Fri
Technical assistance
Installation, configuration, and troubleshooting