Introduction
Towsen and its affiliates respects your privacy concerns. This Privacy Notice describes the types of personal information we obtain about consumers and how we process sensitive personal information.
1. Information We Collect
1.1 Information We Obtain About You
- Contact and Account Information: name, email address, password.
- Payment Information: billed through third-party processors.
- Device and Product Information: name, description, installation location, Wi-Fi info, serial number.
- Geolocation Data: collected if you consent.
- Usage Data: interactions with apps and services.
- Sensory and Biometric Data:
- Video and audio recordings, live streams, and images.
- Environmental data (motion, temperature).
- Biometric identifiers (facial features) if explicitly enabled.
1.2 Information We Obtain by Automated Means
We use cookies and similar technologies to collect IP address, device identifiers, and usage patterns to personalize and improve our services.
2. How We Use The Information We Collect
- Provide and maintain services.
- Process orders and payments.
- Personalize user experience.
- Safety and security.
- Customer support and analytics.
Legal Bases (EEA/UK): Performance of contract, Consent, Legitimate interests, Legal obligation.
3. How We Share Your Information
We do not sell your personal information. We may share with:
- Service Providers (cloud storage, payment processing).
- Business Partners.
- Legal Authorities (when required).
- Business Transferees.
International Transfers: Protected by Standard Contractual Clauses (SCCs).
4. Your Rights and Choices
- Opt-out of marketing emails.
- Access, correct, or delete information via account settings.
- Access and delete cloud recordings.
Data Protection Rights: Access, correction, deletion, restriction, portability, and withdrawal of consent. Contact [email protected].
5. Notice to California Residents
Provides specific rights under CCPA/CPRA including the right to know, delete, correct, and opt-out of sharing.
6. How We Protect Personal Information
Includes encryption of video data, strict access controls, and regular security monitoring.
7. Data Retention
Information is retained only as long as necessary.
8. Event Previews
Screenshots used for push notification thumbnails and event list covers.
9. Facial Data Processing
Used for algorithm optimization if features are enabled. Stored in-region with high security.
10. Updates To Our Privacy Notice
Notified via website or app when significant changes occur.
11. How To Contact Us
Data Protection Officer: [email protected]